Effect on customer satisfaction and its most important benefit
EASYGO is an approach to manage a company’s interaction with current and potential customers.
It uses data analysis about customers‘ history with a company to improve business relationships with customers, specifically focusing on customer retention.
Departments and agencies:
Adding different departments and agencies to complete transactions through them.
Assign your staff to specific departments and ability to auto important transactions.
It’s easy and safely to handle debtor and creditor customers
EASYGO send automatic notifications to debtor customers via e-mail
EASYGO generate the customer invoices during transaction completion
Staff can collect the invoice easily
It’s easy to monitor cash flow and customers’ statements
Set recurring subscription and invoices will automatically be re-generated after specified period; It could be
monthly or yearly
Great support with transactions scale with private staff notes, customer-staff notes, voice notes and postpone requests
Manage transactions and trace time spent on transaction for each staff member
Record staff and customers written or voice notes and notify via e-mail
Assign and re-assign transaction to PR. Officer
Notifications for every comment included transaction new status
Generate transaction invoice
Permission and group policies:
EASYGO all features depended on specific permission control to designated employee
EASYGO can help you to assign group policies for designated staff
Customers interface side to monitor their transactions
With EASYGO; customers can follow up their transactions and can also add written or voice notes to the service provider
With EASYGO; customers are served better on day to day process and with more reliable information their demand of self service from companies will decrease
Customers can upload required documents in their transactions to facilitate the service provider’s representative to complete the transaction successfully without going anywhere
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