Gera’s World of Joy is a proprietary CRM technology solution designed by Gera Developments Private Limited to provide its customers a hassle-free interaction. Built to enhance customer experience, this mobile application allows customers one touch access for queries and information regarding their purchase. Browsing is delightful with its easy-to-use interface and thoughtful features.
The application has an escalation module in the backend to ensure queries and requests are responded to in a speedy manner. Each of which, the customer is notified of. Offering, never-before transparency, Gera’s World of Joy solves for more than just speedy redressal. The features address various processes that the home or commercial space buyer requires during his journey ranging from booking the property till the end of the 5-year defect liability (warranty) period.
Updates & Info – Customers can access all information with regard to their documents, payments, events and even project progress on the go.
Documents – Allows easy access to all documents pertaining to Agreement & Allotment, Financial Documents, Project Approval Documents. All of which can be downloaded on their devices.
Payments - Provides customers instant access to amounts remitted towards their purchase, outstanding balances due, downloadable receipts and invoices as well.
Project Progress – Offering the much-needed transparency for property purchases, periodic photo updates apprising customers of project progress are available at the tap of a button.
Events – Allows customers to be notified about events and can provide instant RSVPs
Payment Queries – Any queries the customer may have on monetary transactions that concern their purchase can be raised through this menu option and a speedy resolution will be provided to customers.
Documentation Queries – Queries with respect to documentation regarding their property purchase or requests for non-listed documents can be easily made through this menu option.
Other Requests – This is where customers can raise any request that they may have beyond payments and documentation.
Track Requests – Allows customers the flexibility of real-time tracking, with an option to escalate should they feel the need to.
Virtual Chat – The application is enabled with a virtual assistant to help resolve any questions the customer may have, almost instantly.
Refer a friend – Allows for referrals so customers’ acquaintances can also experience the brand.
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