Amelia, Your Digital Employee 2.2.8

Amelia from IPsoft is recognized around the industry as the market’s most-human AI™ agent used by premier global companies and brands.

With the recent introduction of a new avatar that allows her to display even greater human awareness and emotions through both look and speech, Amelia is a fully engaged Digital Employee that interacts with external customers and internal human colleagues for IT support, customer service and complex transactions. She delivers higher user satisfaction, improved Net Promoter Scores and superior experiences for everyone. Amelia handles high-volume transactions through integrations with a company’s back-end systems, so human employees can concentrate on higher-value projects and tasks. With Amelia’s market-leading self-learning, intent recognition and natural language abilities, companies can build and deploy their own AI-powered use cases, further enhancing Amelia’s ability to quickly deliver business value by lowering operational costs, improving productivity and elevating customer experiences. Amelia sets the pace for the creation of the future Digital Workforce, where digital and human workers are teamed together to make businesses better.